Hospitality Manager

Permanent employee, Full-time · London

Overview
At Zaha Hadid Architects, we are seeking a Hospitality Manager to join our London team on a permanent contract. The purpose of the role is to be responsible for the presentation of the office to the highest hospitality and corporate standard, including the dressing of the spaces, cleanliness of the office spaces, and service standards for external and internal events. In this role you will work closely with Housekeeping, Facilities, Reception and Events.

Main responsibilities
  • Responsible for the excellent presentation of our office spaces and gallery. 
  • Managing and coaching the service and reception teams to ensure we deliver an exceptional quality of service, in line with the culture and standards of ZHA. 
  • Setting standards of service delivery for service staff at ZHA. 
  • Ensuring meeting rooms are always setup efficiently and maintained clean and tidy when meetings are finished. 
  • Working closely with the Facilities team to coordinate and monitor the correct use and operations of ZHA facilities.   
  • Responsible for reinforcing ZHA Office Protocol.
  • Coordinating budget for procurement of stock needed to facilitate the smooth operations of the office and internal/external events (e.g. crockery, furniture, appliances, etc.).
  • Able to make suggestions on catering and setup solutions, as needed for events and meetings.
  • Line managing the housekeeping team.
  • Working closely with the Communications Team, Programme Coordinator, and Architects to deliver exceptional experiences at ZHA events. This includes to manage the budget/catering for those events. 
  • Responsible for the impeccable and timely presentation of all spaces including but not limited to arrangement of books, periodicals, flowers, cutlery, furniture arrangement, cleanliness. 
  • Knowledgeable and up to date on the latest trends and best practice standards in the industry.
  • Coordinating with the Archive team on exhibitions and displays. 
  • Events will include: client meetings, client presentations, office events, team events, public facing talks, catered receptions. 
Personal skills
  • Commitment to providing a professional, efficient, high-quality service
  • Excellent organisational skills
  • Outstanding attention to details
  • A natural leader who can be charismatic and discrete at the same time
Required experience
  • Experience in delivering exceptional hospitality service and managing/working with a team of housekeepers/receptionist
Desired skills and qualifications
  • Desired experience within hotels or similar environment
How to apply
Please attach your CV to your application.
About us
Zaha Hadid Architects (ZHA) redefined architecture for the 21st century with a repertoire of projects that have captured imaginations across the globe. Creating buildings uniquely tailored to the communities they serve, ZHA has been awarded the highest honours from professional and academic institutions worldwide. Founded by Zaha Hadid in 1979, ZHA is one of the world’s most consistently inventive architectural studios—and has been for four decades. These decades of pioneering research are inscribed within our architecture to become more spatially inventive, more structurally efficient, more technologically advanced, and more environmentally considerate with every new design. Combining innovative architectural solutions with ecologically sound materials and sustainable construction practices, we do not look at the disparate parts, but work to understand them as a whole to meet the aspirations of each new generation. As an employee-owned business, we reinvest all profits back into our people and our company; continually enhancing our multidisciplinary research to address the challenges impacting communities around the world.
We are looking forward to hearing from you!
Thank you for your interest in Zaha Hadid Architects. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to people@zaha-hadid.com
Uploading document. Please wait.
Please add all mandatory information with a * to send your application.